Can I prepare on my own?
Yes. Here is what we would tell you on a first call.
Short, practical notes. Search them or filter by topic, then open any one to read.
Before your first call: a one-page briefplanning
Write five lines: who the users are, what they need to do, what exists already, who decides, and any fixed dates. That is enough to make a first conversation useful.
App or website? Four questions to decideplanning
Will people use it weekly or more? Does it need the camera, location or offline use? Will they install it? Is there budget for two stores' updates? Mostly no suggests a responsive website first.
Store release readiness checklistrelease
Ticks are not saved; this is a reading aid.
Spotting where users give updesign
Watch three people try one task without help. Note the moment each hesitates. Repeated hesitation at the same screen is your starting point, more than any opinion.
Writing button labels that workdesign
Use a verb and an object: Save address, Send enquiry. Avoid Submit and OK when the action matters.
Website handover: what to ask forweb
Hosting login, domain registrar access, a backup copy, a list of plugins or dependencies, and instructions for editing text.
Keeping a small website healthyweb
Check forms monthly by sending a test, renew the domain early, keep a dated backup, and review the contact details whenever they change.
Reporting an IT problem usefullysupport
Say what you were doing, what you expected, what happened instead, the exact error text, and whether it affects one person or everyone.
Basic office IT hygienesupport
Separate admin and daily accounts, turn on multi-factor sign-in where offered, keep devices updated, and know who holds the master passwords.
Still unsure? Ask us directly.